Shipping policy

Free shipping all the products worldwide by post.

If the buyer need to ship by DHL,UPS,FEDEX etc, pls contact us when you order then we will ask you to pay the tariffs first at the request of the forwarder.

Standard shipping normally takes 10-60 days, and express shipping normally takes 3-15 days. The Processing such as customizing your letters, picu up yours orders etc need to take 2-15 days normally.

You can check your shipments on line for the major express provider 1-3 days later after we ship.

USPS: http://www.usps.com

EMS: http://www.ems.com.cn/english.html

DHL: http://www.dhl.com/en.html

UPS: http://www.ups.com/content/cn/en/index.jsx

For China Post you can check the shipment 7-14days later after ship at your local country post website. or you can check on

China Post: http://intmail.183.com.cn/icc-itemstatusen.jsp

Instructions for returning faulty goods

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please email us with your problems and we will reply you with our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2-4 weeks to return goods to us by Post Office.

If you did not buy your product directly from our website, you will need to contact the vendor who sold it to you.